our policies

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guiding principles

• treat our patients as we would like our own family to be treated - "do as you would be done by"
• honest and open practice - "honesty is the best policy"
• listen carefully, understand your worries
• tell you if we cannot help, and refer you to someone who can

informed consent

• comply fully with the standards of the General Medical Council
• explain things clearly and check you understand
• routinely send copies of all clinical letters to you

medical records

• keep your medical records secure and confidential
• comply fully with the requirements of the UK Data Protection Act

financial

• quotations for our fees on request
• estimates of total cost on request
• accurate timely accounts

website

• medical information provided to support, not replace, individual consultation and advice
• continually improved and updated
• no personal data collected routinely
• no cookies
• personal data from feedback forms not shared with anyone else
• no external sponsorship, site funded by ourselves
• no advertising or paid-for links of any kind